Frequently asked questions
Where do you ship?
We currently ship to addresses in the United States.
Where do orders ship from?
Every product currently available for purchase is fulfilled from verified US inventory. When tracking is available, we email it after the order ships. Tracking may take a few business days to begin updating.
How long will delivery take?
Each product page shows an order-to-door estimate that includes normal processing and carrier transit. Current products are estimated at 4–8, 4–9, or 5–10 business days depending on the verified US fulfillment route. The estimate shown on the product page applies to that product.
Are electrical products made for US homes?
Only purchase an electrical item when its product page explicitly confirms US compatibility, including the required voltage and plug information. Products without verified US specifications are not offered for sale.
Can items in one order arrive separately?
Yes. Products may be fulfilled by different partners and can arrive in separate packages, with separate tracking numbers when available.
How do I contact you?
Email support@ultralifebalance.com. Include your order number if you have one.