Privacy policy
Privacy Policy
Effective Date: July 11, 2026
Overview
UltraLifeBalance is owned and operated by AEMTECH LLC.
This Privacy Policy describes how AEMTECH LLC, operating under the UltraLifeBalance brand, collects, uses, discloses, and protects personal information when you visit ultralifebalance.com, purchase a product, create an account, contact us, subscribe to marketing, or otherwise use our website and services.
In this Privacy Policy, "UltraLifeBalance," "we," "us," and "our" refer to AEMTECH LLC.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with UltraLifeBalance.
We may collect contact information such as your name, email address, telephone number, billing address, shipping address, and account details.
We may collect order and transaction information such as products viewed or purchased, quantities, discounts, order history, returns, refunds, shipping details, and communications concerning your order.
Payment information is collected and processed by Shopify and supported payment providers. UltraLifeBalance generally does not directly receive or store your complete payment card number.
We may collect account information such as your login credentials, saved addresses, preferences, and account activity.
We may collect communications you send to us, including customer support messages, return requests, photographs, product feedback, survey responses, and reviews.
We may collect marketing information such as your email or SMS subscription status, communication preferences, interactions with marketing messages, and information about promotions you use.
We may automatically collect device and usage information such as your IP address, browser type, device type, operating system, network information, referring website, pages viewed, products viewed, searches, cart activity, checkout activity, approximate location, cookie identifiers, and interactions with the website.
We may receive information from Shopify, payment processors, fulfillment providers, shipping carriers, marketing platforms, analytics providers, social media platforms, fraud prevention services, and other service providers involved in operating our store.
How We Collect Personal Information
We collect personal information directly from you when you place an order, create an account, subscribe to communications, contact customer support, request a return, submit a review, or otherwise provide information to us.
We collect certain information automatically through Shopify, cookies, pixels, tags, server logs, and similar technologies.
We may receive information from service providers and business partners that help us process payments, fulfill orders, prevent fraud, analyze website activity, provide advertising, or operate the store.
How We Use Personal Information
We may use personal information to provide, operate, maintain, and improve the UltraLifeBalance website and shopping experience.
We use personal information to process payments, fulfill orders, arrange shipping, provide tracking, manage returns and refunds, and communicate about transactions.
We may use personal information to create and manage customer accounts and remember customer preferences.
We may use personal information to respond to questions, resolve complaints, provide customer support, and administer our satisfaction guarantee.
We may use personal information to detect, investigate, and prevent fraudulent transactions, security incidents, abuse, and violations of our policies.
We may use personal information to understand how customers use our website, evaluate products and promotions, improve navigation, measure performance, and develop our product assortment.
With your consent where required, we may use personal information to send marketing messages, product announcements, educational content, special offers, and other UltraLifeBalance communications.
We may use personal information to personalize website content, product recommendations, advertising, and marketing communications where permitted by law.
We may use personal information to comply with legal obligations, respond to lawful requests, enforce our agreements, protect our rights, maintain tax and accounting records, and establish or defend legal claims.
How We Disclose Personal Information
We may disclose personal information to Shopify, which hosts our ecommerce store and provides services necessary to operate the website, process transactions, manage accounts, and support the shopping experience.
We may disclose personal information to payment processors and financial institutions to authorize payments, prevent fraud, process refunds, and complete transactions.
We may disclose personal information to manufacturers, suppliers, fulfillment providers, warehouses, shipping carriers, and logistics partners as necessary to fulfill and deliver orders.
Some orders may be fulfilled by third-party providers from locations different from our business address. These providers receive only the information reasonably necessary to process and deliver the order.
We may disclose personal information to technology, hosting, security, customer support, email, SMS, analytics, review, bundle, advertising, and marketing service providers.
We may disclose information to professional advisers such as attorneys, accountants, insurers, auditors, and consultants where reasonably necessary.
We may disclose personal information when required by law, court order, subpoena, regulatory request, or other valid legal process.
We may disclose information when reasonably necessary to investigate fraud, protect customers, enforce our policies, defend legal rights, or protect the safety and security of UltraLifeBalance and others.
Personal information may be disclosed as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction involving AEMTECH LLC.
We do not disclose personal information to third parties for their own unrelated purposes unless you direct us to do so, consent to the disclosure, or the disclosure is otherwise permitted by law.
Shopify
Our store is hosted by Shopify.
Shopify collects and processes personal information when you visit our store, use Shopify services, make a purchase, use Shop Pay, or interact with other Shopify features.
Depending on the services and settings enabled, Shopify may use information to provide ecommerce services, process transactions, prevent fraud, improve its services, personalize shopping experiences, perform analytics, and support advertising.
You can learn more about Shopify's handling of consumer information at:
https://www.shopify.com/legal/privacy/consumers
Cookies and Similar Technologies
We and our service providers, including Shopify, use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to operate the website, remember preferences, maintain your shopping cart, authenticate accounts, process checkout, prevent fraud, measure website performance, understand customer behavior, personalize content, and support marketing or advertising.
Some technologies are necessary for the website to function. Other technologies may be used for analytics, personalization, or advertising with your consent where required.
You can manage cookies through your browser settings and through any cookie preference tool available on our website.
Blocking necessary cookies may prevent parts of the website, customer account, cart, or checkout from working correctly.
Cookie Consent
Where required by law, we request consent before using non-essential cookies or similar technologies.
You may withdraw or change your consent through the Cookie Preferences link or privacy controls available on our website.
If you use a browser-based privacy signal such as Global Privacy Control, we process that signal where required by applicable law and supported by our systems.
Targeted Advertising and Data Sharing
We may work with Shopify and other advertising or analytics partners to measure campaigns, understand customer activity, and show relevant advertising.
Certain disclosures of device, browsing, or shopping information to advertising partners may be considered "selling," "sharing," or use for "targeted advertising" under some privacy laws, even when no money is exchanged.
Where required, you may opt out through the data-sharing opt-out page or privacy controls available in the footer of our website.
You may also use a recognized browser-based opt-out signal, such as Global Privacy Control, where supported and legally required.
We do not knowingly sell personal information in the traditional sense of exchanging it directly for money.
Marketing Communications
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
If SMS marketing is offered, you may opt out by following the instructions in the message, such as replying STOP.
Opting out of marketing does not prevent us from sending transactional or service-related communications about your orders, account, returns, security, or policy changes.
Third-Party Websites and Services
Our website may contain links to websites, applications, social media platforms, or services that we do not control.
This Privacy Policy does not govern the privacy practices of third parties. Review their privacy policies before submitting personal information or using their services.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain customer accounts, administer returns and warranties, comply with tax and accounting obligations, resolve disputes, prevent fraud, enforce agreements, and satisfy other legitimate business or legal requirements.
Retention periods vary depending on the type of information, the purpose for which it was collected, our legal obligations, and whether the information is needed to establish or defend a legal claim.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No system, website, transmission method, or storage technology is completely secure. We cannot guarantee absolute security.
You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account.
International Data Transfers
UltraLifeBalance, Shopify, and our service providers may process personal information in countries different from the country where you live.
Those countries may have privacy laws different from those in your jurisdiction.
Where required, we and our providers use recognized legal mechanisms or contractual protections for international transfers of personal information.
Your Privacy Rights
Depending on where you live, you may have the right to request access to personal information we maintain about you.
You may have the right to request correction of inaccurate personal information.
You may have the right to request deletion of certain personal information.
You may have the right to receive a portable copy of certain information.
You may have the right to restrict or object to certain processing.
You may have the right to withdraw consent where processing is based on consent.
You may have the right to opt out of targeted advertising or the sale or sharing of personal information.
You may have the right to appeal our response to a privacy request.
You may have the right not to receive discriminatory treatment for exercising an applicable privacy right.
These rights may be subject to legal exceptions. We may retain information necessary to complete transactions, prevent fraud, comply with law, maintain records, or establish or defend legal claims.
Submitting a Privacy Request
To submit a privacy request, contact us at support@ultralifebalance.com.
Describe the right you wish to exercise and provide enough information for us to identify the relevant records.
We may need to verify your identity before completing a request. We will use information provided for verification only as permitted by law.
Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent's authority and may need to verify your identity directly.
If we deny a request, you may have the right to appeal by contacting us at support@ultralifebalance.com and writing "Privacy Appeal" in the subject line.
California and Other United States Privacy Rights
Residents of California and certain other states may have additional rights concerning access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.
Depending on our activities and whether applicable legal thresholds are met, you may exercise available rights through our privacy controls or by contacting us.
We do not knowingly use or disclose sensitive personal information for purposes requiring a separate right to limit under applicable law.
We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.
European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information under one or more recognized legal bases.
We may process information to perform a contract with you, such as processing and delivering your order.
We may process information based on our legitimate interests, such as operating and improving the store, preventing fraud, providing support, and protecting our rights, provided those interests are not overridden by your rights.
We may process information to comply with legal obligations.
We may process information with your consent, including certain marketing and cookie activities. You may withdraw consent at any time without affecting processing that occurred before withdrawal.
You may have the right to lodge a complaint with the data protection authority where you live or work.
Children's Privacy
Our website and services are not directed to children under 13, or a higher minimum age where required by applicable law.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, technology, legal requirements, or business operations.
The revised policy will be posted on this page with an updated effective date.
Where required by law, we will provide additional notice of material changes.
Contact Us
For questions, privacy requests, or complaints, contact:
UltraLifeBalance
Owned and operated by AEMTECH LLC
Email: support@ultralifebalance.com
State: Florida