Refund policy
Return & Refund Policy
Effective Date: July 13, 2026
30-Day Satisfaction Guarantee
Your satisfaction is important to us.
If you're not completely satisfied with your purchase, contact Ultra Life Balance within 30 calendar days of your order's delivery. Eligible purchases are covered by our 30-Day Satisfaction Guarantee.
No Physical Returns Required
We do not require customers to return products for approved refunds.
If your refund request is approved, you may keep, use, donate, or responsibly dispose of the product.
Please do not mail products to Ultra Life Balance, the manufacturer, or our fulfillment partners unless we specifically instruct you to do so. Packages returned without authorization may not be received, and unauthorized return shipping costs will not be reimbursed.
How to Request a Refund
To request a refund, email support@ultralifebalance.com within 30 calendar days of delivery and include:
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Your full name
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Order number
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Product name
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A brief description of the issue
For damaged, defective, or incorrect orders, we may request photographs of the product, packaging, and shipping label to help us evaluate your claim.
Approved refunds will be issued to the original payment method. Physical returns are not required.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include your order number along with clear photographs of the product, packaging, and shipping label.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement or a full refund.
Unless required by applicable law, you will not be asked to return the product.
Please retain the product and original packaging until your claim has been reviewed.
Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate.
If the shipment is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund.
Refund Processing
Once your refund is approved, we will notify you by email.
Refunds are issued to the original payment method within 10 business days of approval. Depending on your financial institution, it may take additional time for the funds to appear in your account.
If you have not received your refund within 15 business days after approval, please contact support@ultralifebalance.com.
Original shipping charges, if any, are non-refundable unless the refund results from a damaged, defective, incorrect, or undeliverable order, or as otherwise required by applicable law.
Exchanges
We do not offer direct exchanges.
If you would like a different product, color, or size, please contact us within the 30-day guarantee period. If eligible, we may issue a refund so you can place a new order.
Items that arrive damaged, defective, or incorrect may be replaced at our discretion.
Satisfaction Guarantee Limitations
Our 30-Day Satisfaction Guarantee is intended to provide a fair and reasonable experience for our customers.
Ultra Life Balance reserves the right to deny refund requests involving suspected fraud, abuse of this policy, excessive or repeated refund requests, intentional damage, misuse, improper storage, inaccurate information, or other conduct inconsistent with the purpose of this guarantee, except where prohibited by law.
Gift cards and products clearly identified as Final Sale before purchase are not eligible for refunds unless required by applicable law.
Refund requests submitted more than 30 calendar days after delivery may not be approved unless otherwise required by law.
Bundles, Promotions & Discounts
Bundles, promotional offers, and sale items are covered by our 30-Day Satisfaction Guarantee unless they are clearly identified as Final Sale before purchase.
Any approved refund will be limited to the amount actually paid after discounts, coupons, promotional pricing, or other adjustments.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
While we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
After delivery, eligible purchases remain covered by our 30-Day Satisfaction Guarantee.
Contact Us
If you have any questions about this policy or need assistance with an order, please contact us at:
Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable law.