Refund policy
15-Day Refund Window: You Keep the Product, No Returns Required
At Ultra Life Balance, your satisfaction is our priority. We offer a 15-day refund window from the date you receive your order. To make your experience simple and stress-free, you keep the product, no returns required.
Please note that in cases of product dissatisfaction, our policy allows a full refund on all items in an order, available only to the original purchaser. One refund or discount per order is permitted, and all requests are processed promptly once reviewed. Refunds are determined based on the situation to ensure fairness and sustainability. We also reserve the right to decline refund requests for orders exceeding a certain quantity, as part of our commitment to maintaining fair and sustainable practices.
Sizing Notice
We understand that sizing can vary, and we want to make things right with you. In cases of incorrect sizing, we will replace your item with the correct size completely free of charge, no returns required.
To help avoid sizing issues, we strongly encourage you to review our sizing chart carefully before placing your order. By completing your purchase, you acknowledge and agree to this refund and sizing policy.
Damaged or Defective Items
If any item arrives damaged or defective, please email support@ultralifebalance.com with your original purchase receipt and a photo of the damage, and we’ll promptly replace it or issue a full refund at no extra cost.
Contact Us
For all refund or discount inquiries, please email support@ultralifebalance.com with your order number and purchase receipt attached.
Thank you for trusting Ultra Life Balance to bring comfort and balance into your home.