Refund policy

Effective Date: August 28, 2026

Our products ship directly from multiple partner fulfillment locations, allowing us to offer a broad home collection with free standard U.S. shipping. Because Ultra Life Balance does not operate a central return facility, we cannot receive general preference-based returns.

Your order is protected if it arrives damaged, defective, incorrect, incomplete, or is confirmed lost or undeliverable. We’ll review eligible claims and provide an appropriate replacement or refund. Please review product dimensions, finishes, colors, variants, and included pieces carefully before ordering.

Before You Order

Please review all available product dimensions, materials, colors, finishes, compatibility information, variant selections, and included pieces before placing your order. Measurements and display colors can vary slightly, so contact support@ultralifebalance.com before ordering if you need clarification.

Buyer’s Remorse and Ordering Mistakes

We do not accept returns or provide refunds or exchanges for buyer’s remorse, personal preference, style, color preference, fit, measurement issues, ordering the wrong item or variant, or deciding that an item is no longer wanted.

Once an order has entered processing, purchases are final for these reasons. This does not affect remedies that cannot legally be excluded.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to help, but changes and cancellations are not guaranteed after an order has entered processing or shipped.

If we approve a cancellation before shipment, we will refund the canceled amount to the original payment method.

Covered Order Problems

Contact us promptly if an order arrives damaged, defective, incorrect, or incomplete, or if tracking indicates that it is lost or undeliverable. Eligible claims may qualify for a replacement, partial refund, or full refund, depending on the circumstances.

Visible damage, incorrect items, and missing pieces should be reported within 7 calendar days of delivery. Other product defects should be reported as soon as discovered and no later than 30 calendar days after delivery, unless applicable law provides a longer period.

How to Request Help

Email support@ultralifebalance.com and include:

Your full name and order number
The product name and affected quantity
A clear description of the problem
Clear photographs or video of the product, packaging, shipping label, damage, defect, incorrect item, or missing components when applicable

Keep the product and original packaging until we finish reviewing the claim. We may need the information to work with the supplier, warehouse, or carrier.

No Unauthorized Physical Returns

Do not mail any product to Ultra Life Balance, AEMTECH LLC, a manufacturer, or a fulfillment partner unless our support team first provides written, case-specific return authorization and instructions.

Ultra Life Balance does not operate a public return facility. Packages sent without authorization may not be received, and unauthorized return shipping costs will not be reimbursed.

If an authorized return is required for an eligible claim, we will provide the approved destination and instructions for that specific case. An address found on a shipment, website, public record, invoice, payment statement, or other document is not a return address unless our support team expressly confirms it in writing for that claim.

Resolutions

After reviewing an eligible claim, we may provide a replacement, replacement component, partial refund, or full refund as appropriate. The available resolution can depend on the issue, evidence, product availability, supplier or carrier review, and applicable law.

Some approved claims can be resolved without a physical return. Do not dispose of, donate, use, alter, repair, or ship the product until we tell you that the claim review is complete.

Lost, Undeliverable, or Delayed Orders

If an order has not arrived within the published delivery estimate, contact us so we can investigate with the carrier or fulfillment provider.

If an order is confirmed lost, cannot be delivered, or cannot be shipped within the required timeframe, we will provide the replacement, cancellation option, or refund required by the circumstances and applicable law. Customers remain responsible for providing a complete and accurate delivery address.

Refund Processing

Approved refunds are issued to the original payment method. We generally submit an approved refund within 10 business days. Your financial institution may require additional time to post the credit.

If you have not received an approved refund within 15 business days after our confirmation, contact support@ultralifebalance.com.

Fraud and Abuse

We may deny claims involving suspected fraud, altered evidence, intentional damage, misuse, repeated or excessive claims, refusal to provide reasonably requested documentation, or other abuse, except where prohibited by law.