Terms of service
Terms of Service
Overview
This website is operated by AEMTECH LLC under the UltraLifeBalance brand. Throughout this website, the terms "UltraLifeBalance," "we," "us," and "our" refer to AEMTECH LLC.
UltraLifeBalance is a retailer and curator of products from selected manufacturers and brands. Unless expressly stated otherwise, UltraLifeBalance does not manufacture, formulate, or develop the third-party products offered through this website.
UltraLifeBalance offers this website, including all information, tools, products, and services available through it, subject to your acceptance of these Terms of Service and all policies referenced in them.
By visiting our website, purchasing a product, creating an account, or otherwise using our services, you agree to these Terms of Service. If you do not agree, you may not access the website or use our services.
Our store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to you.
Online Store Terms
You must be at least the age of majority in your state, province, or country of residence to make a purchase through this website. If you permit a minor to use this website, you are responsible for their activity.
You may not use our products or services for unlawful, fraudulent, or unauthorized purposes.
You may not introduce viruses, malicious code, automated scraping systems, or other technologies intended to harm, disrupt, copy, overload, or interfere with the website or its users.
A violation of these Terms may result in suspension or termination of your access to the website or our services.
Products and Retailer Relationship
UltraLifeBalance curates and retails products manufactured or branded by third parties.
Manufacturer names, product names, trademarks, packaging, and other brand identifiers belong to their respective owners. Their appearance on our website does not imply that UltraLifeBalance manufactured the product or that the manufacturer sponsors UltraLifeBalance unless expressly stated.
We make reasonable efforts to accurately present the products customers will receive. Product colors and appearance may vary slightly because of lighting, photography, packaging updates, display settings, or manufacturing changes.
We may limit product quantities, discontinue products, change product descriptions, or restrict sales to particular customers, households, geographic areas, or jurisdictions when reasonably necessary.
Products are offered subject to availability. We do not guarantee that any product will remain available.
Product Information
We make reasonable efforts to ensure product descriptions, ingredient information, sizes, directions, images, prices, and availability are accurate.
Manufacturer information and packaging may change. Customers should review the label and instructions included with the product before use, especially if they have allergies, sensitivities, medical conditions, or other specific concerns.
If information on the physical product differs from information displayed on our website, follow the instructions and warnings provided with the physical product and contact us with any questions.
Product information on this website is provided for general informational purposes and is not medical advice. Our products and content are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally authorized.
Consult a qualified healthcare professional before using a product if you are pregnant, nursing, taking medication, receiving medical treatment, managing a health condition, or uncertain whether a product is appropriate for you.
Discontinue use and seek appropriate professional assistance if irritation, an allergic reaction, or another unexpected response occurs.
Orders
Submitting an order does not guarantee acceptance.
We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including product availability, suspected fraud, pricing errors, payment problems, shipping restrictions, resale activity, or violations of these Terms.
If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.
You agree to provide current, complete, and accurate billing, shipping, payment, and contact information. You are responsible for reviewing your order before submitting it.
Contact us promptly if you discover an error. We cannot guarantee that an order can be changed or canceled after it enters processing or ships.
Prices and Payment
Prices are displayed in the currency indicated on the website and may change without notice.
The price applicable to an order is the price displayed when the order is submitted, except where there is an obvious pricing or technical error.
Applicable taxes, shipping charges, duties, and other costs will be displayed during checkout when available.
Discounts, promotional codes, and bundle offers are subject to their stated conditions. They may not be combined unless expressly allowed.
We may modify or end a promotion at any time, but changes will not retroactively alter an order that has already been accepted unless required to correct an error or comply with law.
Payment information is processed through Shopify and its supported payment providers. UltraLifeBalance does not directly store complete payment card information.
Shipping and Delivery
Orders may be fulfilled by UltraLifeBalance or by third-party fulfillment and logistics providers. Products may ship from different locations depending on availability and the fulfillment provider.
Processing and delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Delays may occur because of carrier operations, customs procedures, severe weather, holidays, incorrect addresses, inventory issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout expressly states otherwise, the customer is responsible for those charges.
Please review our Shipping Policy for additional information about processing, delivery, tracking, and geographic restrictions.
Returns and Refunds
Returns, replacements, and refunds are governed by our Returns & Refunds Policy, which is incorporated into these Terms.
UltraLifeBalance offers a 30-day satisfaction guarantee subject to the eligibility requirements, review process, and misuse protections described in that policy.
Nothing in these Terms limits return, refund, replacement, or cancellation rights that cannot legally be excluded.
Accounts
You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account and devices.
You agree to notify us promptly if you believe your account has been accessed without authorization.
We are not responsible for losses caused by your failure to protect your credentials, except where responsibility cannot legally be excluded.
We may suspend or terminate an account involved in suspected fraud, abuse, unlawful activity, or material violations of these Terms.
Optional Tools and Third-Party Services
We may provide access to tools, applications, payment services, bundle services, reviews, analytics, social platforms, or other features operated by third parties.
Those services may be governed by separate terms and privacy policies. We are not responsible for third-party services outside our reasonable control.
Your use of an optional third-party service is at your discretion and subject to the applicable provider's terms.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for examining or evaluating every third-party website, and we do not guarantee the accuracy, availability, security, or content of third-party services.
Review the applicable third party's terms and policies before making a purchase, submitting personal information, or using its services.
User Content and Feedback
If you submit a review, photograph, comment, suggestion, testimonial, or other content, you represent that you have the right to submit it and that it does not violate another person's rights.
You grant AEMTECH LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute submitted content in connection with UltraLifeBalance and its marketing, subject to applicable privacy law.
We are not obligated to publish or retain submitted content.
We may remove content that is unlawful, fraudulent, misleading, abusive, defamatory, obscene, infringing, unrelated, or otherwise inappropriate.
You may not submit fake reviews, impersonate another person, misrepresent your experience, or submit malicious code.
Intellectual Property
The UltraLifeBalance name, logo, website design, original copy, graphics, editorial materials, and other original brand assets are owned by or licensed to AEMTECH LLC.
Third-party manufacturer names, product names, trademarks, product photography, and packaging remain the property of their respective owners.
You may not copy, reproduce, modify, distribute, sell, exploit, or create derivative works from protected website content without written authorization, except where permitted by law.
Privacy
Our collection, use, and disclosure of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that information may be processed by Shopify, payment providers, fulfillment partners, analytics services, and other providers necessary to operate the store and complete your transactions.
Errors and Omissions
Occasionally, the website may contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where legally permitted.
If an error materially affects an order you placed, we will provide an appropriate resolution, which may include allowing you to confirm the corrected terms or receive a refund.
Prohibited Uses
You may not use the website or its content to engage in unlawful activity, violate another person's rights, submit false information, distribute malicious code, collect personal information without authorization, interfere with website security, evade access restrictions, conduct fraudulent transactions, or abuse promotions, returns, refunds, reviews, or customer-support systems.
You may not use automated systems to scrape, copy, monitor, or commercially exploit the website without written permission, except for legitimate search engine indexing and other uses permitted by law.
Disclaimer of Warranties
We aim to provide a reliable and accurate shopping experience, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.
To the maximum extent permitted by law, the website and services are provided on an "as available" basis without warranties beyond those expressly stated or legally required.
Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by law, AEMTECH LLC and UltraLifeBalance will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website, inability to use the website, or purchase or use of a product.
Where liability may lawfully be limited, our aggregate liability relating to a transaction will not exceed the amount you paid for the product or order giving rise to the claim.
These limitations do not apply to liability that cannot legally be limited or excluded, including any liability arising from fraud, willful misconduct, or other legally protected rights.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless AEMTECH LLC, UltraLifeBalance, and their officers, employees, contractors, service providers, and affiliates from third-party claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.
Severability
If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed if necessary.
The remaining provisions will continue in effect.
No Waiver
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
No waiver is effective unless expressly provided in writing by an authorized representative of AEMTECH LLC.
Termination
These Terms remain effective unless terminated by you or us.
You may stop using the website at any time.
We may suspend or terminate access if we reasonably believe you violated these Terms, engaged in fraudulent or unlawful activity, or created a security or operational risk.
Obligations and liabilities arising before termination will survive where appropriate.
Governing Law
These Terms and any separate agreements through which AEMTECH LLC provides services will be governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Nothing in this section deprives consumers of mandatory protections provided by the laws applicable to them.
Changes to These Terms
We may update these Terms periodically to reflect operational, legal, regulatory, or service changes.
The current version will be posted on this page with an updated effective date. Material changes will apply prospectively unless applicable law requires otherwise.
Your continued use of the website after updated Terms become effective constitutes acceptance where permitted by law.
Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and other posted policies, constitute the agreement between you and AEMTECH LLC concerning your use of UltraLifeBalance.
Contact Information
Questions about these Terms should be sent to support@ultralifebalance.com.
UltraLifeBalance is owned and operated by AEMTECH LLC, a Florida limited liability company.
Effective Date: July 11, 2026